Help

Shopping Cart Help
If you are having troubles updating products or editing your cart, feel free to Contact Us for assistance.

To purchase a product:

  • First you must utilize the "Add to Cart" or "Buy now" buttons to place an item in the shopping basket.
  • After a product is added to the shopping basket, you can click the "View or Edit Cart" links to update quantities or remove products from the basket
  • Once you have the products and quantities finalized, you can click the "Checkout" link
  • Next, complete the required Billing, Shipping and Payment information.
  • Finally, select the Order Complete option to complete the transaction.
  • Once the order has been processed a confirmation email will be sent and the product(s) shipped to the designated address.


Please watch this 60 seconds Video to learn about the service and products FavorOnline provdes:



Questions

How long does it take to prepare and ship my order?

It depends on the items and quantity ordered, but we always try to accommodate your request, even if you need your order to be shipped the same day! The usual shipping time for orders without customization is 2 to 5 business days, excluding transit time. However, for a large quantity with customized work, it would be advisable to allow 4 to 6 weeks for the best handmade favors! While placing your order, feel free to enter the date you need to receive the favors by, and any other special requests. As one of our customers put it:

"Thank you so much for helping my wife and me with our recent order! I know we only gave you 6 days notice, but you came through for us just fine with great favors. In the future, you can bet that we will place our orders with you.
Henry and Fabi Quezada, CA"

How can I place my order online?

Click on the picture or name of the item you want to order, and next to the "Add To Cart" button, enter the quantity you want (Under the product picture and description). If there are options below that (color for example, personalization or additional options), select your choice from the option drop-down and enter the personalized messages you want to print. Finally, click the "Add To Cart" button. On the top right of your screen, you will be shown your Shopping Cart with the quantity and price of the item(s) that you ordered. When done shopping, click on the Checkout button in the shopping cart panel or click on "View Cart" on the top navigation bar. If you would like to modify what you have ordered, you can click "View Cart Details" button. If you have trouble placing your order online or if you prefer to order by phone, please call us toll free at 1-877-618-2565.

Can I order by phone or fax?

Of course! You can order by phone or by fax or you can simply contact us if you have any questions or need more information. Click on Contact Us for details.

How much does the shipping cost?

The shipping cost depends on the weight and the shipping location. We are happy to provide you with an exiting new feature that allows you to calculate the shipping charges BEFORE entering any personal information. Here's how to calculate the shipping cost:

  • Select the products that you want to order and add the quantity you want to your shoppoing cart by typing this quantity and clicking the Add To Cart button.
  • You will see your products added on the top right corner of the web page under "Shopping Cart".
  • Enter your Zip Code in the space provide in the Shopping Cart window.
  • Press the button "Calculate Shipping" shown under the Zip Code.
  • The least expensive shipping cost will be displayed.

What are Tulles with Jordan Almonds?

The tulles are a variety of round satin, silk or organza netting used to hold and wrap Jordan Almonds. They are traditionally given on special parties and occasions like Weddings, New Babies, Baptisms, Christenings, Communions, etc… Our tulles are imported directly from Italy and are made of the finest material and the best quality. When you order our tulles, our professional staff artistically wraps them by hand and combines them with your favors.

What is the imprinted Name & date Ribbon?

This is a double-sided satin, Italian ribbon that you can choose names, date and a message to be printed on. . It is available in many colors and the printing can be in gold or silver lettering. We will tie it in a bow shape and attach it to your favor or tulle. For example, in case of a Baptism, you may request a ribbon with: “Joseph's Baptism” on one side and the date “May 7, 2003” with the cross symbol on the other. This ribbon will add a personal touch to your favors for an ever-lasting remembrance.

I need some special Favors, Tulles, Chocolate or services not listed on you web site, is that possible?

Most of our items are listed on our website, but we are constantly receiving new items. We've created thousands of special favors, so if you have something in mind, please click here to e-mail us and explain your request and we’ll work with you to make your own special favor.

What is the meaning of Jordan Almonds?

The tradition is to mostly include 3 pieces of Jordan Almonds that mean health, wealth, and happiness. Some people like to put 5 pieces of Jordan Almonds that Relate to health, wealth, happiness, fertility, and longevity. We only use the Highest Quality Jordan Almonds with large almonds and thin, soft coating for a great taste and lasting impression.

Jordan Almonds poem:

Five sugared almonds for each guest to eat
To remind us that life is both bitter and sweet.
Five wishes for the new husband and wife --
Health, wealth, happiness, children, and a long life!